Worldwide Delivery

Orders are shipped worldwide by our carrier (Express or Standard, depending on the destination).

Delivery is on business days only:

Europe: 3–6 days

USA: 5–7 days

Rest of the world: 5–10 days

Delivery times are estimates and may be extended during busy periods, stock shortages, or due to external factors like weather or customs.

You will be notified by email when your order ships. Once it has been dispatched you can follow its progress through the tracking link in the shipping confirmation email. The carrier also keeps you informed of the delivery terms and progress by email.

No — we sell online only, so collection in store is not possible.

PO Boxes are not eligible delivery addresses. Orders made to PO Box addresses will not be accepted.

You have 30 calendar days from the date you receive your order to register your return request (we extend the 14-day statutory period).

There is no self-service exchange online. Returning the item and placing a new order is the quickest route — but if you would rather exchange, write to us and we will arrange it.

You may try an item on as you would in a shop. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item.

Items should come back complete, with their labels, accessories and documents.

The original packaging is not required for a return to be accepted.

You have 30 calendar days from the date you receive your order to tell us you are withdrawing, and a further 14 days to send the item back.

No item in our catalogue is excluded from the right of withdrawal, apart from the categories listed by law: custom-made or clearly personalised goods, and sealed goods unsealed after delivery that cannot be returned for hygiene reasons.

Return shipping is on us: we send you a prepaid label together with the instructions.

Yes. We refund every amount paid, standard delivery cost included.

Creating your account allows you to directly track your online order and access your purchase history.

You will be able to manage your personal information and save your favorite pieces in your wishlist to access them from any device.

You can place your order in guest mode. By choosing this option, you will not have access to a customer account and will have to track your order via the shipping email sent by the courier.

You can decide to create your account at any time using the email address used when placing your

order. You will then have access to all orders placed and linked to this email address.

To subscribe, go to the “Newsletter” section at the bottom of the page and fill in the form with your email address. By subscribing

, you will be the first to hear about new pieces and events, as well as our latest news.

To unsubscribe, click the unsubscribe link at the bottom of any newsletter, at any time.

You can also subscribe or unsubscribe from your customer account, under “my personal information”.

You can update and modify your account information by going to your account page, selecting “personal information” and then “edit my information”.

All items are carefully packaged in a parcel. Items requiring protection are placed in a dustbag or a box (i.e. shoes, bags, jewelry). During busy commercial periods, the packaging may be reduced to best meet the indicated delivery timeframes.

We currently do not offer the gift wrapping option on our online store.

Once your order is confirmed it can no longer be changed. You have 30 calendar days after receiving it to tell us you are withdrawing, and we refund the returned items free of charge.

An invoice is issued for each order placed.

Whether or not you placed your order as a guest, you will receive it as a link in your shipping confirmation email. For any order placed under an existing customer account, you will also be able to find your invoice in your customer area, under the”my orders” section.

All transactions carried out on this site through our

payment service provider comply with

the PCI DSS standard governing the payments sector. In line with the European PSD2 directive,

“3D Secure” authentication is applied to every order.

This site also uses Secure Socket Layer (SSL) encryption. The protocol means that everything exchanged between you and us is encrypted in transit, and unreadable to any third party.

You can easily verify this security by making sure the “https” prefix and the padlock symbol in your browser address bar are present. These indicators signal that the connection is secure, thereby ensuring the confidentiality of your personal and financial data during your transactions on our site.

The time the order is debited depends on the payment method used.

If you make your payment with a bank card (Visa, MasterCard, American Express, etc.), you will be charged when the order is shipped.

If you use a third-party payment service (PayPal, etc.), you will be charged upon confirmation of the order.

For a deferred or split payment option, you will be charged at the rate indicated by the chosen option.

However, if an item is out of stock, we will automatically refund you.

If you suspect that your payment may not have gone through, please check that no order confirmation email has been sent to you and that

no order appears in your customer account. If there’s nothing there, you can try and place your order again by checking that the payment information you provided is correct.

If you have, and yet the payment still seems to have failed, please contact your bank, who will then be able to advise you on this subject.

If a payment error occurs due to a technical problem, you will be redirected automatically to the payment page for your order. Your payment method won’t be debited. You will also receive an email confirming the payment error.

We are committed to offering the most beautiful items and take care to check and test all of the

materials used to make our clothes. However, in exceptional cases, you may notice an issue with the quality of your item. Please send us the following information, in writing via our contact form:

Your order number.

The relevant item’s reference number, which can be found on the care label.

The issue with your item, including photos.

Details on how the item has been washed and any useful information to help us identify how the issue may have occurred.

Our advisors will forward your request to our quality department, who will be able to evaluate your item and provide you with the most suitable solution.

All materials are different and must be looked

after carefully. Please be vigilant and meticulously follow the advice that appears on every care label on items. If you do not follow these instructions and your item becomes damaged, the piece cannot be considered defective and you will not be able to request a refund.

Authenticity is guaranteed for every item bought on this site or from an authorised reseller.

If you have any doubt about a resale site, contact us through our contact form with the seller’s details and we will tell you whether it is an official reseller.

The internet is a major distribution channel for counterfeit goods. That is why it is in your interest to buy only from this site and from authorised sales outlets, where you will never find a counterfeit product.